Rounding out our series on advanced work in injection molding, today we’ll be taking a look at IT Support. At Apple Rubber, we rely on IT Support Specialists to keep our ERP Systems up and running. Without this role, we would not be able to maintain our inventory, customer communications, or output of custom sealing solutions. Read up on this vital job below.
What is IT Support for ERP Systems?
Working in information technology support is a challenging and rewarding career choice. As technology advances, there is a growing need for professionals who can help ensure the smooth functioning of IT systems and networks. IT support staff for ERP Systems are referred to as ERP Administrators. An ERP Administrator ensures the reliable performance of ERP (Enterprise Resource Planning) systems. One of the key aspects of working in IT support is troubleshooting. When problems arise, IT support staff need to be able to quickly identify the root cause of the issue and develop a solution.
What does the ERP Administrator do?
An ERP Administrator participates in projects to gather user requirements, design, configure, test, and implement ERP systems and their applications. They monitor system performance and usage to maintain their security and reliability. Additionally, an ERP Administrator coordinates new software releases, fixes, and upgrades with technical teams and users.
As mentioned above, one of the key aspects of working in IT support is troubleshooting. When problems arise, ERP IT support staff need to be able to quickly identify the root cause of the issue and develop a solution. This requires a strong understanding of hardware and software components, as well as the ability to think creatively.
Another important skill for IT support professionals is communication. They need to be able to explain complex technical issues to non-technical users in a clear and concise manner. Patience and empathy are also essential, as users may become frustrated or anxious when experiencing IT problems.
How to Get a Job in IT for ERP Systems
Becoming qualified for one of these positions typically requires earning a bachelor’s degree. A degree in Computer Science is typical, but IT specialists can come from almost all areas related to computer information systems.
IT Support Staff will gain expertise during the course of their work. In order to advance to become an ERP Administrator, it typically requires 2 to 4 years of related experience gained on the job.
To learn more about work in injection molding, contact us here.
Special thanks to John Tranquilli for sharing his expertise for this article.